Airlines united over demands to improve ‘negative’ Heathrow experience
Airlines have criticised negative passenger experiences at Heathrow Airport, quoting long security lines and baggage system failures as key concerns over future expansion plans.
They warned that future investments were being stifled, raising concerns over the London airport's third runway plans. The airlines also said they believe its effectiveness as a hub airport is hampered by the way it is run.
About 90 per cent of respondents to a survey of 50 airlines which use the airport agreed with the assertion. The standard of services and a lack of engagement were among the reasons quoted by airlines for why they believe Heathrow's capability is hindered.
